FAQ

Any questions?
What is 8 Hoops?

8 Hoops is an independent French boutique founded by basketball enthusiasts.

Our specialty: offering mystery boxes, NBA outfits and basketball accessories for young fans.

All our products are carefully sourced and we prioritize rarity, quality and originality .


Our mission : to make the NBA style accessible, original and exciting through limited selections, often unavailable elsewhere at a good price.
Where is your company located?


We are based in France , in the Eure region (27).

All our orders are prepared and shipped from France , which guarantees fast delivery times and reliable service .
Are your products authentic?


Yes , all our products are authentic . We work with trusted suppliers, mostly based in Europe and the United States, which allows us to offer you officially licensed NBA items.
What are "Drops"?

At 8 Hoops, we offer limited drops : small-batch releases designed as special editions.

This allows:


  • exclusive experience

  • competitive prices

  • consistent and quality selection

When a drop is finished, it is not renewed .
Can I trust your site?


Yes . Our site uses SSL secure payment , and transactions are processed through recognized payment platforms ( Stripe , PayPal , etc.).

We also respect the GDPR: no personal data will be resold .

Our legal notices , general conditions of sale , and our confidentiality policy are available at the bottom of the page.
What are the delivery times?

Orders are prepared within 2 to 3 working days , then shipped via a tracked carrier (La Poste, Mondial Relay, etc.).

Average lead times:

  • France: 2 to 4 working days
Can I change or cancel my order?

Yes, as long as the order has not been shipped.

Contact us quickly via [email address or contact form] indicating your order number.
Do you offer returns?


Yes , we accept returns within 14 days for standard (non-mystery) items, if they are unworn and in their original condition .

⚠️ For mystery boxes or limited drops , the right of withdrawal does not apply once the order has been shipped, except in the event of a defect or error on our part (in accordance with article L221-28 of the Consumer Code).